Error code MR001

[Jules41]

How do we reconnect

[oldfella]

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@Jules41 wrote:

How do we reconnect

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Hi @Jules41 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Clivefran]

If you have tried everything else including Sky who just wanted to send another box. Try the following.

1. Reset your remote by pressing 7 and 9 

2. follow instructions to connect to the main box and internet 

3. if the connection is poor even though in settings it says it's connected to main sky box and internet, go to your main box 

4. go into setting and network connection. Reset the network even if it says it's connected and working. Confirm a reset. 
5. reconnect and you should find the mini box connects properly this time. 
good luck everyone on this annoying error