Q230 software update

[TimmyBGood]

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@Super+Anthony wrote:

It would be great if Sky could go back to updating it as it was so useful

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That was never a Sky website or official resource.

[nstokes]

@Super+AnthonyDont think it was a Sky thing.  Think it was just 1 person doing it.  I do agree though would be good if was still going

[Jase39]

It's now on the DR stream just updated both my boxes can't see anything new guessing it's just fixes? 

[Chodley]

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@Super+Anthony wrote:

That's the one. It would be great if Sky could go back to updating it as it was so useful

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In what way did that ever look like an official Sky resource?

[Chodley]

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@Stephen+Mourton wrote:

@Super+Anthony @There is definitely something different.  One very noticeable one is when you are watching something in UHD and you switch back to the home menu previously the blue background changed from a darker blue to very light blue, this has now changed.  Although it is still a different shade the contrast between the two is less obvious.

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I don't remember noticing that but if it was HDR content, might be explained by a fix in the signalling timing change to the TV to let it know it's gone back to SDR.

[lettice]

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@Jase39 wrote:

It's now on the DR stream just updated both my boxes can't see anything new guessing it's just fixes? 

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Nothing of note really in this build that you would notice upfront.
As you guess, its around software fixes and backend tweaks.

[ChadH360]

According to https://www.sky.com/help/articles/sky-software-updates, the latest software version for my Sky Q box (32B107) is Q220.000.23.00L

However, my box is currently running Q230.000.14.00L (5nf3ptk)

I believe this update went on a few days ago, and since then my Sky Q devices complain that the internet is down, and I struggle to access any on-demand services.

Is it possible to downgrade my software to an earlier version?

I am using 3rd party internet (gigabit fibre) with an Ubiquiti Edge Router and Unifi Mesh Wifi network. This has been working fine with my Sky boxes for ages now.

Occasionally on demand services will work, but generally I'm just told that my device is not connected to the internet. However, if I go to Network setup and reset, it tells me that my device is connected to my router and internet. Going back to the on demand pages will tell me I'm not connected to the internet.

If I open SkyGo on my mobile and use the app to download something to my box in HD, the box will download it (even though apparently it's not connected to the internet!!)

Previously, my main box and 3 minis were all connected via Wifi only.

Since having the problems, I have created a new Wifi network on a separate VLAN specifically for the Sky boxes with no joy. I've also tried connecting the main box via a wired connection (on the separate VLAN), whilst still keeping the mini boxes on wifi (hard wired is not an option for them).

Again, no joy - the boxes will mostly talk to each other over the network, although occasionally will complain that they're not on the network (the unofficial Sky Q Remote app which sends instructions through the network is still able to control the device, though, so that's a blatant lie!!)

I have network reset the boxes dozens of times.

I have tried different combinations of Wifi on/off on the main Q box whilst on the wired network.

I have also factory reset the main Q box (losing all of my recordings), but still no joy. Incidentally, I was disappointed to find that my Netflix login was still active despite a full factory reset.

I am sure that these problems have been caused by this Q230.000.14.00L (5nf3ptk) software update, so ideally need to revert back to an earlier version.

I've noticed that there are quite a few recent posts stating that on-demand services are not working - perhaps the same issue, although I don't know how frequently people post with these types of issues.

I generally only continue to use Sky due to it's unrivalled multiroom/on-demand services, but if it's not going to work, then there is no point in continuing my subscription.

[ChadH360]

I have the Q230.000.14.00L update, and all I've noticed is that my Sky Q devices now struggle to communicate on the network/internet - as a result, all on-demand services are unavailable, and miniboxes only work around 20% of the time.

Is it possible to downgrade to an earlier version?

[oldfella]

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@ChadH360 wrote:

I have the Q230.000.14.00L update, and all I've noticed is that my Sky Q devices now struggle to communicate on the network/internet - as a result, all on-demand services are unavailable, and miniboxes only work around 20% of the time.

Is it possible to downgrade to an earlier version?

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Afraid not @ChadH360 

[Daniel0210]

@ChadH360 

Your duplicate thread has been removed. The same post is in this thread. 

[ChadH360]

Yeah, that's down to the forum's being as glitchy as my Sky Q boxes.

I started a new thread which then somehow ended up in here!

I tried to add it as a new thread again which then disappeared (I guess in relation to your post).

Anyway, have spoken to Sky, and they are sending a new Main box

Hopefully it won't have the same software/problems as my current box.

I was surprised as to how quickly they opted to send a new box; reset network, and power cycle - didn't ask to do anything with my broadband router or perform any other tests.

I almost wonder if they're aware of this as an issue!!

[Chodley]

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@ChadH360 wrote:

Yeah, that's down to the forum's being as glitchy as my Sky Q boxes.

I started a new thread which then somehow ended up in here!

I tried to add it as a new thread again which then disappeared (I guess in relation to your post).

Anyway, have spoken to Sky, and they are sending a new Main box

Hopefully it won't have the same software/problems as my current box.

I was surprised as to how quickly they opted to send a new box; reset network, and power cycle - didn't ask to do anything with my broadband router or perform any other tests.

I almost wonder if they're aware of this as an issue!!

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An admin might have merged your first post into here.

I think sometimes

when the boxes reboot they start in the wrong order and a mini might take over the main connection to the router. Might be worth trying to restart everything, router first then Q then once that is up and stable, the minis one at a time if you have >1.

Q230 hasn't got any fundamental issue I don't think.

[Super+Anthony]

Updates are

Silent Paramount + sign in - Meaning if you're already signed into P+ on your main Sky IQ box you won't need to manually sign in to your mini
boxes.

Back-end memory optimisation - Quality and reliability back-end work.

[Ajaja]

Hi,

well, I said the same thing to my wife that I have noticed a cleaner picture and far more accurate colour pallet. I then came here to check and stumbled across your comment. I am now convinced they have improved the image quality. Where can we see that release note of this update please? Cheers 

[Super+Anthony]

@Ajaja Agree again. It would be great to get a website with changes. It was so useful in the past