Q sky box remote

[Jessicarebeca]

Hi my remote is not working and my sky q box  is not working 

[Daniel0210]

@Jessicarebeca 

Perhaps give us some details first but ultimately, after checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.

[oldfella]

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@Jessicarebeca wrote:

Hi my remote is not working and my sky q box  is not working 

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Hi @Jessicarebeca 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Jessicarebeca]

This is a new remote my old remote was broken and I throw it away and yesterday they send me another one and they took my q box like an exchange for the remote I throw it out and they said I need another q box and they provide another q box and new remote but is not working I think the remote because have battery but is not flashing red light on it when I press a button and q box is just showing red light and blue light in the middle button Q 

[Jessicarebeca]

Yes I have press all buttons

[Jessicarebeca]

I have pressed all the numbers 1/3 7/9 is flashing the red light on remote and rahat is 

[oldfella]

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@Jessicarebeca wrote:

This is a new remote my old remote was broken and I throw it away and yesterday they send me another one and they took my q box like an exchange for the remote I throw it out and they said I need another q box and they provide another q box and new remote but is not working I think the remote because have battery but is not flashing red light on it when I press a button and q box is just showing red light and blue light in the middle button Q 

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Hi @Jessicarebeca 

the red led on remote will only flash when you press the Question mark button (?) or the Microphone button,   It does not flash for every button.

[Jessicarebeca]

 

[oldfella]

Hi @Jessicarebeca 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement. Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. 

[Jessicarebeca]

How should I know this to guess? No body tell I don't know how to fix it 

[Jessicarebeca]

Hello can anybody help I unplugged all cable I have put it back is not doing nothing still the same as in the picture I sent remote not working and button with red flashing is not working when I press no button working