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Discussion topic: Q mini boxes.

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This message was authored by Penn This message was authored by: Penn

Q mini boxes.

Hi

i have 2 Q mini boxes but can only watch 1 at a time. Can not have the 2 on at the same time why? 
Thankyou

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Q mini boxes.

Posted by a Superuser, not a Sky employee. Find out more

@Penn 
You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Penn
Topic Author
This message was authored by Penn This message was authored by: Penn

Re: Q mini boxes.

Thank you I will give them a call.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Q mini boxes.

Posted by a Superuser, not a Sky employee. Find out more

@Penn 

Presumably then you have an original 1TB (non-UHD) Sky Q box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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