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Discussion topic: Q box won't accept WiFi password

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Mark0056
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Q box won't accept WiFi password

‎15 Aug 2024 08:55 AM

I have a BT router 

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PandJ2020
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Re: Q box won't accept WiFi password

‎15 Aug 2024 09:12 AM

Posted by a Superuser, not a Sky employee. Find out more

2.4GHz enabled and 5GHz steering turned off?

 

If your router has smart setup, turn it off.

I am just another Sky customer and my views are my own
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Mark0056
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Re: Q box won't accept WiFi password

‎15 Aug 2024 09:35 AM

I have no idea what this means

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PandJ2020
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Re: Q box won't accept WiFi password

‎15 Aug 2024 09:46 AM

Posted by a Superuser, not a Sky employee. Find out more

Q will only connect to a non-Sky ISP on the 2.4GHz band.

 

If you router doesn't have this enabled (or it steers to 5GHz or smart setup is enabled) then Q won't connect.

 

If you don't know how to configure your router then you'll have to seek help from BT (or their forum).

I am just another Sky customer and my views are my own
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