Mini box won’t connect

[Alib67]

I have repowered and reactivated main box and router  this time got to Step 3 but getting error code mr002 and saying I have faulty router as not issuing an IP address 

[Addie15]

Hi there, @Alib67. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147