Q box stuck on blue screen

[Julie0203]

Sky q box stuck on blue screen with message "when screen goes blank, press home to get started". I have tried turning it off at the mains but it gets stuck at the same point

[Tom-W19]

Hi @Julie0203 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks