Q box connected with Ethernet cable but ‘No IP address obtained’ error message displaying

[Tomplonk]

Here is the full error message.

No IP address obtained

Make sure you have plugged an Ethernet cable into the back this box and connected the other end to your broadband

router, then wait While we retry.

if vou have disabled IP address allocation (DHCP) on your

router then choose Advanced to set an IP address manually.

I have checked the cables are connected each end, box and router. WiFi working so there's internet, etc..

woukdnt know how to disable IP adress allocation so assuming I haven't done that.

[Lisa-P1987]

Hi there @Tomplonk , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lc11]

• Did you get anywhere with this? I have the same issue.

[Chodley]

Always worth trying a reboot of your router although I bet no other devices have a problem picking up an IP address from its dhcp service. And then a power cycle of the Q for good measure.