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Discussion topic: My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.

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This message was authored by TONUPBOY This message was authored by: TONUPBOY

My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.

My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.ive resetted box about 10 times changed my batterys a few times with new batterys in my remote and still nothing wont set up no further than step 1 please help me as this is so annoying
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.

Posted by a Superuser, not a Sky employee. Find out more

@TONUPBOY 

Have you rebooted the main sky Q box first ~ then done the same with the mini box? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Quoman7 This message was authored by: Quoman7

Re: My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.

Posted by a Superuser, not a Sky employee. Find out more

@TONUPBOY wrote:
My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.ive resetted box about 10 times changed my batterys a few times with new batterys in my remote and still nothing wont set up no further than step 1 please help me as this is so annoying

Hi @TONUPBOY as suggested by @Daniel0210 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?, rhen do the same with the Mini box?

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This message was authored by Chodley This message was authored by: Chodley

Re: My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.

Posted by a Superuser, not a Sky employee. Find out more

And re-pair your remote

TONUPBOY
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This message was authored by TONUPBOY This message was authored by: TONUPBOY

Re: My sky Q mini box as crashed none responsive stuck on step 1 of 4 cant even connect just frozen.

After all the advice i done all of the above and still having the same problem looks like the box as seen its end of days .il have to ring sky up to sort this out thanks everybody for yr help.

 

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