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Discussion topic: Q & mini trying to mesh

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This message was authored by TClite1 This message was authored by: TClite1

Q & mini trying to mesh

I have setup powerline adaptors with Ethernet cables into the main box and mini. Why, they are successfully connecting but I have no internet because they're still trying to mesh? Why would this happen. 

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This message was authored by oldfella This message was authored by: oldfella

Re: Q & mini trying to mesh

Posted by a Superuser, not a Sky employee. Find out more

@TClite1 wrote:

I have setup powerline adaptors with Ethernet cables into the main box and mini. Why, they are successfully connecting but I have no internet because they're still trying to mesh? Why would this happen. 


Hi @TClite1 

When all boxes are successfully connected by Ethernet you can then switch off all Q box WiFi.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

TClite1
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This message was authored by TClite1 This message was authored by: TClite1

Re: Q & mini trying to mesh

I've followed those steps and I can see it's connected over Ethernet but it says it's not connected to the main box 

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