Mini box not working brought box from upstairs and it works so there’s a problem with this one,

[shankie56]

Mini q not working says technical fault,software issues and not subscribed to channel and that's BBC1,brought one from upstairs and this works fine so I know it's the box itself.I've rebooted and everything else and it still doesn't work any suggestions 

[GD1]

@shankie56  You'll need to call Sky.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.