Q Box

[LonJuan]

Last two days our upstairs Q Box not connecting with new Broadband, constantly having to reset Internet provider and password.

[oldfella]

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@LonJuan wrote:

Last two days our upstairs Q Box not connecting with new Broadband, constantly having to reset Internet provider and password.

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Hi @LonJuan 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[LonJuan]

We switched broadband provider and there were no issues with the mini Q Box linking up for the first week. Now we are constantly having to reset it and reinstall the network and password. As it keeps defaulting to a Sky network we don't even recognise. 

[oldfella]

Hi @LonJuan 

Your mini box connects to the Sky mesh WiFi generated by Q devices.

When on Sky broadband it can connect to a Sky Router or the main Q box. 
On 3rd party broadband it can only connect to the main Q box WiFi or a Sky Q WiFi booster. 

[LonJuan]

It was fine for the first week, no issues. Are you saying that we need to keep running up and down the stairs to get the connect through the main Q Box or is there an easier solution. We changed broadband from Sky Max because it was constantly dropping out often for hours at a time. 

[Chodley]

Use powerlines

[oldfella]

As I posted @LonJuan 

On 3rd party broadband you need to connect to the main Q box.

The other option is to get a Sky Q WiFi booster to position midway between the Q box and the mini.