Problems with tv

[Catherine5012]

I have just had a new router fitted and ever since our tv picture keeps pixelating

[GD1]

@Catherine5012  Having a new router installed coukld not affect Sky Q live channels as the channels are delivered over satellite not broadband.

Do you actually have Sky Glass/Stream?

[oldfella]

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@Catherine5012 wrote:

I have just had a new router fitted and ever since our tv picture keeps pixelating

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Hi @Catherine5012 

Assume this is your main Q box?

Have you carried out a Network reset on the Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.