Problems keeping internet connection after disconnecting sky Q mini

[LizzyA]

I have recently stopped my sky multi room (not used enough and too expensive!) so have unplugged the sky mini for return. Since then my main sky q box keeps loosing  internet connection.  I keep having to reset and press the wps button on the router but it keeps dropping out.   Any ideas?

[oldfella]

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@LizzyA wrote:

I have recently stopped my sky multi room (not used enough and too expensive!) so have unplugged the sky mini for return. Since then my main sky q box keeps loosing  internet connection.  I keep having to reset and press the wps button on the router but it keeps dropping out.   Any ideas?

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Assume you are on Sky Broadband @LizzyA ?

[LizzyA]

Hello! Yes we have sky ultra fast broadband

[oldfella]

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@LizzyA wrote:

Hello! Yes we have sky ultra fast broadband

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Hi @LizzyA 

Do you have a Sky Max router ?

[LizzyA]

It's the white one which stands up!  Is that the sky max?!
I also have a sky plug in WiFi booster

[oldfella]

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@LizzyA wrote:

It's the white one which stands up!  Is that the sky max?!
I also have a sky plug in WiFi booster

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Yes I think that is the Sky max router @LizzyA 

These would seem to work differently to previous Sky hubs.

Instead If using WPS to connect your Q box to the router try using SSID and password.