Sky Q remote stops working and I have reboot it

[MG57]

Hello

Recently the Sky Q remote stops working - ie no light.

I press 7 and 9 simultaneously and wait for the 4 red light flashes. Then, I press 1 and 3 together and run through the pairing process via the on-screen menu. The first time, it took me a good 15 minutes to get the TV and Sky Box to start up again.

Now I'm familiar with the process it takes about 5 minutes but we should not be doing this and the the first time we had to switch off at the mains the Sky Q box and tv.

What is going on? Btw - I put in brand new batteries as well. I'm losing trust

[oldfella]

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@MG57 wrote:

Hello

Recently the Sky Q remote stops working - ie no light.

I press 7 and 9 simultaneously and wait for the 4 red light flashes. Then, I press 1 and 3 together and run through the pairing process via the on-screen menu. The first time, it took me a good 15 minutes to get the TV and Sky Box to start up again.

Now I'm familiar with the process it takes about 5 minutes but we should not be doing this and the the first time we had to switch off at the mains the Sky Q box and tv.

What is going on? Btw - I put in brand new batteries as well. I'm losing trust

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Hi @MG57  

Are you aware that with single button press the remote led only lights when you press the microphone button or the Question mark button ?

[MG57]

Thanks. Sorry, I'm not clear re what you are say? The "?" mark was just a question.

The remote stops working, ie no matter what button I press, the led red light is a no show until I go through the process as per my OP. Thanks again

[oldfella]

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@MG57 wrote:

Thanks. Sorry, I'm not clear re what you are say? The "?" mark was just a question.

The remote stops working, ie no matter what button I press, the led red light is a no show until I go through the process as per my OP. Thanks again

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What I am saying @MG57  is that the remote red led light will only light when you press the Microphone button on the remote or the button with ❓(that's the remote button with a ? on)

No other buttons will illuminate the red light on the remote.

[MG57]

Thanks

It does have the ? on it but for some reason we can only switch on our tv via the home button and to switch it off, it is via the on/off button - and when this is depressed, we have to hold it down until red light flashes for the tv to switch off and not just go to a blank screen, ie not off.

I hope I am not confusing you.

We've had the sky Q box for about 11 months and up until recent couple of weeks it was fine.

[Forever+Customer]

My remote has just stopped working too.  Tried re-starting the box and new batteries in remote with full reset and and repairing with box and it still just stops working again every time after a minute ot 2 .

Is this a known issue?

[LomaxA]

Mine has stopped working too tonight