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Discussion topic: Problems getting through to get an engineer out

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Avatar for AndyH147
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This message was authored by: AndyH147

Message posted on ‎08 Sep 2025 01:33 PM

Problems getting through to get an engineer out

I have an old aunt aged 96 and she has turned off all plugs to the Sky Q box.  Rebbot dies not work. I have tried to get through Customer services but she cannot remember her password so they won't take it further.

 

Tried through her account but ot won't link with details I have.

 

How can I just get an engineer yo call round her housemaid fix it

 

 

 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎08 Sep 2025 02:05 PM

Re: Problems getting through to get an engineer out

Posted by a Superuser, not a Sky employee. Find out more

@AndyH147 

Even if she's forgotten the telephone password Sky use to verify she's the account holder they should have other questions to ask to help with this. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Avatar for Chodley
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This message was authored by: Chodley

Message posted on ‎09 Sep 2025 07:05 AM

Re: Problems getting through to get an engineer out

Posted by a Superuser, not a Sky employee. Find out more

What actually happens when the sky box is turned on and is the TV on the right hdmi input?

 

Is it Q or Sky+HD?

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