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Discussion topic: Black screen TV

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This message was authored by: Jake181

Black screen TV

No picture, just a black screen so can't access settings. Sound is there 

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This message was authored by: MightyQuinn

Re: Black screen TV

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jake181   I would start with a full power reboot of the Sky Q box and TV.

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This message was authored by: Jake181

Re: Black screen TV

Have done all the rebooting, as well as holding down the power button on the Samsung tv . I think maybe my TV has broken rather than the sky q box?

This message was authored by: Chodley

Re: Black screen TV

Posted by a Superuser, not a Sky employee. Find out more

Does the TV's menu come up?

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This message was authored by: Jake181

Re: Black screen TV

No menu , no anything . Just a black screen . Can't see anything on it at all 

This message was authored by: Chodley

Re: Black screen TV

Posted by a Superuser, not a Sky employee. Find out more

Backlight's probably failed

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