0

Discussion topic: Problems connecting internet to sky minibox

Reply
This message was authored by: LilAnnie

Problems connecting internet to sky minibox

Hi guys, Firstly please bear with me, i suffer with cognitive impairment and struggle to explain things. Hopefully you will understand my problem. Last week i changed my internet provider from EE to Sky (i've had sky tv for past 15 yrs no probs). Since then i have been having nothing but problems with internet connection to my sky mini box. Sometimes it connects then i will lose signal minutes later, i follow instructions on screen to connect to sky, sometimes it will connect but lose signal in minutes or it doesn't connect at all. Yesterday i had the extra problem of losing connection between the main box and mini box but thankfully after looking online i put my mini box on standby and did the whole unplugging thing for 30 seconds and managed to sort it out but I still have the problem of no internet to my mini box and i have followed on screen instructions, pressed buttons and unplugged plugs, i also have a sky booster box but still the same. Any advice pls?
Reply

All Replies

This message was authored by: Laing1

Re: Problems connecting internet to sky minibox

Posted by a Superuser, not a Sky employee. Find out more

@LilAnnie wrote:
Hi guys, Firstly please bear with me, i suffer with cognitive impairment and struggle to explain things. Hopefully you will understand my problem. Last week i changed my internet provider from EE to Sky (i've had sky tv for past 15 yrs no probs). Since then i have been having nothing but problems with internet connection to my sky mini box. Sometimes it connects then i will lose signal minutes later, i follow instructions on screen to connect to sky, sometimes it will connect but lose signal in minutes or it doesn't connect at all. Yesterday i had the extra problem of losing connection between the main box and mini box but thankfully after looking online i put my mini box on standby and did the whole unplugging thing for 30 seconds and managed to sort it out but I still have the problem of no internet to my mini box and i have followed on screen instructions, pressed buttons and unplugged plugs, i also have a sky booster box but still the same. Any advice pls?

@LilAnnie what colour of router did you get from Sky black or white 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Avatar for LilAnnie
Level 1 icon
Topic Author
This message was authored by: LilAnnie

Re: Problems connecting internet to sky minibox

Its a white one

Reply