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Discussion topic: Problems connecting internet to sky minibox
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This message was authored by: LilAnnie
Message posted on 13 Oct 2026 02:41 PM
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Problems connecting internet to sky minibox
Hi guys, Firstly please bear with me, i suffer with cognitive impairment and struggle to explain things. Hopefully you will understand my problem. Last week i changed my internet provider from EE to Sky (i've had sky tv for past 15 yrs no probs). Since then i have been having nothing but problems with internet connection to my sky mini box. Sometimes it connects then i will lose signal minutes later, i follow instructions on screen to connect to sky, sometimes it will connect but lose signal in minutes or it doesn't connect at all. Yesterday i had the extra problem of losing connection between the main box and mini box but thankfully after looking online i put my mini box on standby and did the whole unplugging thing for 30 seconds and managed to sort it out but I still have the problem of no internet to my mini box and i have followed on screen instructions, pressed buttons and unplugged plugs, i also have a sky booster box but still the same. Any advice pls?
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This message was authored by: Laing1
Posted by a Superuser, not a Sky employee.
Find out more
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Message posted on 13 Oct 2026 05:12 PM
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Re: Problems connecting internet to sky minibox
@LilAnnie wrote:
Hi guys, Firstly please bear with me, i suffer with cognitive impairment and struggle to explain things. Hopefully you will understand my problem. Last week i changed my internet provider from EE to Sky (i've had sky tv for past 15 yrs no probs). Since then i have been having nothing but problems with internet connection to my sky mini box. Sometimes it connects then i will lose signal minutes later, i follow instructions on screen to connect to sky, sometimes it will connect but lose signal in minutes or it doesn't connect at all. Yesterday i had the extra problem of losing connection between the main box and mini box but thankfully after looking online i put my mini box on standby and did the whole unplugging thing for 30 seconds and managed to sort it out but I still have the problem of no internet to my mini box and i have followed on screen instructions, pressed buttons and unplugged plugs, i also have a sky booster box but still the same. Any advice pls?
@LilAnnie what colour of router did you get from Sky black or white
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: LilAnnie
Message posted on 13 Oct 2026 05:26 PM
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Re: Problems connecting internet to sky minibox
Its a white one
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