Problem with sky box disconnecting from airband internet

[Sharon+Kennerley]

I recently changed internet provider since then my sky box keeps disconnecting, my internet connection has been checked and engineer hardwired it no other issues except i have to keep connecting my sky box to the internet which is frustrating everyone. 

[Tom-W19]

Hi @Sharon+Kennerley 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147