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Discussion topic: Problem with hard drive

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Andy269
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This message was authored by Andy269 This message was authored by: Andy269

Problem with hard drive

‎02 Dec 2024 07:41 PM

Hard drive making a whirring noise.  We have reset. Still the same issue now no longer able to record and having problem changing channel

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Daniel0210
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problem with hard drive

‎02 Dec 2024 07:56 PM - last edited: ‎02 Dec 2024 07:57 PM

Posted by a Superuser, not a Sky employee. Find out more

@Andy269 

Try following the link below it should lead to a replacement box if needed

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

 

Remember that if you arrange a 'doorstep box swap' take the viewing card out of the faulty box before DPD take the box away. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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