Problem with hard disk drive

[Chrish26]

Hi, I'm not able to access recordings on my main Q box with a message that says the service is currently unavailable, and when I switch the box on I get a message that says there's a problem with the Hard Disk Drive

[SlenderRobert]

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@Chrish26 wrote:

Hi, I'm not able to access recordings on my main Q box with a message that says the service is currently unavailable, and when I switch the box on I get a message that says there's a problem with the Hard Disk Drive

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That's usually a sign that the hard drive is failing. Turn the box off at the wall for a minute then power it back on and see if helps. It's probably likely that you'll need a replacement box though so you'll need to ring Sky and request one. You'll lose all your recordings I'm afraid. 

[DavidElliott]

Tried this but has not worked 

[nolte · Accepted solution]

Please see the guide on this article and follow instructions 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[annmarie64]

I have a hard drive error and need an engineer

[annmarie64]

I need an engineer

[MightyQuinn]

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@annmarie64 wrote:

I need an engineer

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Hi @annmarie64   This is a public community forum, it is not Sky customer services. Follow the advice given in the answer.