Discussion topic: Problem with UHD HDR download

This message was authored by: Esther1973 · ‎08 Jan 2024

Hi everyone

I am downloading the Fantastic Beasts films in UHD HDR which I have a subscription for. Crimes of Grindelwald keeps saying failed no subscription the other two have downloaded no problem. Any ideas please?

This message was authored by: PandJ2020 · ‎08 Jan 2024

It's usually a metadata issue at Sky's end.

Try emailing viewer relations.

I am just another Sky customer and my views are my own even if you don't like the answers

View this Answer within the discussion

This message was authored by: PandJ2020 · ‎08 Jan 2024

It's usually a metadata issue at Sky's end.

Try emailing viewer relations.

I am just another Sky customer and my views are my own even if you don't like the answers

This message was authored by: Esther1973 · ‎15 Jan 2024

Thanks for your reply I didn't get notification that you had. Do you have the email address please? I will try and find it myself as well. Thanks again. 😊

Discussion topic: Problem with UHD HDR download

Problem with UHD HDR download

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