Problem getting channels

[Beryl1984]

I am having problems getting channels on my tv through sky

[Daniel0210]

@Beryl1984 

What problems? Any error messages showing? 

[Beryl1984]

All channels go off get blue screen saying no satellite.  

message:  this channel is affected by a problem with your satellite signal. For help press? Great entertainment is still available via recordings, on demand and apps

i have done everything it has told me to do.

whats the use of paying for sky when I cannot get sky?

[Daniel0210]

@Beryl1984 
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company who deal directly with their approved engineers.

[Beryl1984]

Not communial it's my dish.  Might have to wait for move. 

[Daniel0210]

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@Beryl1984 wrote:

Not communial it's my dish.  Might have to wait for move.

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@Beryl1984 

Not sure what you mean by that. Follow the link and if needed arrange an engineer appointment via the link or by calling.