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Discussion topic: Prepaid returns label and packaging

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This message was authored by: Foinavon

Prepaid returns label and packaging

How do I contact Sky to get prepaid returns label and packaging to return my Sky Q box and cables ?

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This message was authored by: caesarome

Re: Prepaid returns label and packaging

Posted by a Superuser, not a Sky employee. Find out more

@Foinavon 

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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