Over a week - no TV

[JuliaThorley70]

• I have had no TV for 1 week now. I live alone, and I'm a pensioner. I had similar problems last year, for 4 days. I was promised remuneration then but didn't receive any. Then that was a line problem in Glebeland Gardens. The first engineer said he'd fixed it, the second engineer, Adam, said he'd hadn't and that he'd had to fix the cable. He told me that he'd would report it and that I would receive remuneration. 
  Your engineer came today, and was here at 8.05am. They said 8-10am.  I was getting out of the shower. He only waited a couple of minutes. When I rang him, immediately afterwards,  he said 15 mins he waited, and refused to come back. Not true, as he's on my ring door camera. 
  I want an engineer with a new box before Friday. Not wanting to wait another week. 
  I pay £158 per month, that's too much for bad service. If this isn't resolved quickly, I shall terminate my Sky, as Virgin have been offering myself much cheaper packages. 
  
  

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Moderator notes: Removed personal info 

[Daniel0210]

@JuliaThorley70 

Your post has been temporarily removed as you've unwisely included your full address on a public forum.

The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

The alternative offer you're seeing is for a new customer. You won't get that kind of price with Sky as you're not a new customer. Also threatening to cancel your subscription (which you can only do if your discounts have ended) has no influence on the time it will take Sky to arrange another appointment. Unfortunately, by your own admission you were not available when he attended, in the time slot you were given.