Power lead for sky q box

[Looneyboo]

I have been waiting for a replacement sky q box as had hardware issues, was not made aware that I would need to do a doorstep swap, so felt so rushed that I didn't realise the box was different at the back and so didn't take out the lead I needed as delivery guy looked pretty **bleep** that he had to wait, I literally just swapped the box and now I don't have the right power cable. Help. Had no end of issues recently.

[Chodley]

Did you take your viewing card out?

What connection does the new box have?

[Looneyboo]

I did take the viewing card out. Have got through to sky, so because I didn't take the leads out they have to  send me a whole new box. So now gotta wait for a call back Sunday as the system hasn't shown up as delivered yet. My old power cable was kinda like a figure of 8 connection, as the new one is a circular with 5 pins.

[Chodley]

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@Looneyboo wrote:

I did take the viewing card out. Have got through to sky, so because I didn't take the leads out they have to  send me a whole new box. So now gotta wait for a call back Sunday as the system hasn't shown up as delivered yet. My old power cable was kinda like a figure of 8 connection, as the new one is a circular with 5 pins.

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Sounds like you have a v2 box, the one with the external power brick.

[Looneyboo]

Have no idea. I now know how old our box is, just didn't think to check the back of the box. I wasn't made aware that I was doing a doorstep swap so I kinda got flustered.

[TimmyBGood]

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@Looneyboo wrote:

 My old power cable was kinda like a figure of 8 connection, as the new one is a circular with 5 pins.

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Unfortunately the external power transformer was probably in the carton which the replecement shipped in, but got overlooked.  You'll need to log the issue with Sky, probably for another swap-out, as while those transformers are sometimes available elsewhere they are expensive.

[colnagogeo]

Exactly the same thing happened to me just an hour ago. The dpd driver said all the connections are the same so I simply swapped the boxes over, only to discover the power leads are different. By the time I discovered this, the driver had gone. There is no mobile number for the driver and the dpd number kept cutting off. I managed to get hold of Sky and they now have to send out a whole new box, which I have to wait in for. I'm not happy as we will already have been inconvenienced with a failing box as well as losing all our recordings. DPD drivers need to be briefed to hand over all contents, not just the box.

[dru100]

I'm having exactly the same problem. Wasn't advised I needed to swap the box over until DPD arrived at the door. Sky helpline telling me I know have to book an engineer visit for a power cable, as they can't just send a cable out. 

[colnagogeo]

If you phone Sky and explain what happened they will send a whole new box, the next day. That's what they did with me and I made sure I took the whole box off the driver and just gave him back the returns label, which was inside, so he could scan it.

[rob2828]

I've been reading all of these forums re not being told about the different power lead in the box,dpd driver instruction is to just swap out the q box with customer,same information given to me,and to keep viewing card,,sky won't/can't send a lead and want to send a complete new box,still waiting,been without tv now for 7 days,,,,come on SKY get your act together and put a stop to this,where is my bl%#dy box.

[Chodley]

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@rob2828 wrote:

I've been reading all of these forums re not being told about the different power lead in the box,dpd driver instruction is to just swap out the q box with customer,same information given to me,and to keep viewing card,,sky won't/can't send a lead and want to send a complete new box,still waiting,been without tv now for 7 days,,,,come on SKY get your act together and put a stop to this,where is my bl%#dy box.

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Do you have a readable version of that? What has happened, you were promised a box replacement and it hasn't shown up?

[CJD1959]

Excatly the same problem.  DPD opened the box and did not deliver the new power cable.  Driver was rude and impatient.  40 minutes to get through to Sky who said he should not have opened the box.  Now I have to wait for another box as the cable can't be retrieved and a new one sent out. 

Awful, sub standard service both from Sky and DPD.  Sky need to get a better delivery service and drop DPD.

[Mister_Dalek]

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@CJD1959 wrote:

Excatly the same problem.  DPD opened the box and did not deliver the new power cable.  Driver was rude and impatient.  40 minutes to get through to Sky who said he should not have opened the box.  Now I have to wait for another box as the cable can't be retrieved and a new one sent out. 

Awful, sub standard service both from Sky and DPD.  Sky need to get a better delivery service and drop DPD.

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Unfortunately no single delivery service is perfect. I have to say our local DPD delivery drivers have always been excellent in the years I've used them. Both times I had a Q box swap it was quick and straightforward, but I do think Sky need to be much clearer with informing customers exactly what it entails. 

They need to give precise and clear instructions to the customer so they know what to expect and to not let a courier leave until they have handed over a box and power cable at the very least. Sky also need to make it crystal clear that viewing cards need to be removed from the old box and kept - that's another common mistake customers make. 

[Fio3]

Exactly the same has happened to me, spent an hour on the phone to Sky only to be told that as it's a replacement box, the cables are not included, as it's a straightforward swap. Seeing as there's 3 versions of these boxes, Sky should've asked what version I had so the cables would fit. Have to say that Sky customer service was absolutely **bleep**e, and if that's the way they treat a customer of 24yrs then they can ram it. Fire stick for me.

[alsobeth]

Have just had this exact experience - particularly frustratingly, I said to the DPD guy it was probably a different power cable, he said he'd do it after registering the return of the box, then turned and left. 

I have contacted Sky via the online chat and been advised to buy one "from any nearest store" and will be credited back the cost. When asked for specifics on what the cable is called, I ended up in a circuitous conversation that got me nowhere. We've ordered one from eBay and are hoping for the best. I've asked for confirmation I'll be refunded the subscription fee for the days without power, and will most likely be complaining.