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Discussion topic: Power cut has wrecked my sky q mini box

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This message was authored by: Jakt

Power cut has wrecked my sky q mini box

following a power cut my sky q mini box has completely stopped working. I've followed all the steps to reset it and reconnect via the help pages but it's still not working. It has only a red light showing so it has power but nothing can see it to connect to it. Seems like a circuit may have blown due to a power surge?

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This message was authored by: MightyQuinn

Re: Power cut has wrecked my sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jakt   These diagnostics have lead you to getting a replacement box https://www.sky.com/help/articles/sky-q-box-wont-turn-on

This message was authored by: Chodley

Re: Power cut has wrecked my sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

You can't get it to turn on by pressing the red light button manually?

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