Poor reception

[RobinW21212]

I upgraded to Sky Q just before Christmas and have been plague with intermittent poor reception ever since.
Checking in the settings it states there is a good signal, but obviously not!   Strangely this only appears to be an issue on the lower TV channel number s- BBC, ITV etc.
During the upgrade the engineers fitter a new dish. This is in a position a little lower down of the house wall, althought it doesn't look to be obstucted.

[oldfella]

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@RobinW21212 wrote:

I upgraded to Sky Q just before Christmas and have been plague with intermittent poor reception ever since.
Checking in the settings it states there is a good signal, but obviously not!   Strangely this only appears to be an issue on the lower TV channel number s- BBC, ITV etc.
During the upgrade the engineers fitter a new dish. This is in a position a little lower down of the house wall, althought it doesn't look to be obstucted.

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Hi @RobinW21212 

What exactly are you seeing when you say poor reception ??

[RobinW21212]

@oldfella sometimes a blockly picture with brocken up sound, other time nothing apart from a bar at the top of the screen saying "no satelite siganal" or something along these lines

[oldfella]

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@RobinW21212 wrote:

@oldfella sometimes a blockly picture with brocken up sound, other time nothing apart from a bar at the top of the screen saying "no satelite siganal" or something along these lines

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Hi @RobinW21212 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

[RobinW21212]

Engineer booked