Poor picture quality

[tenacious]

I think I'm receiving a poor or broken signal as picture keeps breaking up a horizontal multi pixel band going across the screen with picture sometimes freezing for a second, this happens on many channels and sometimes results in voice sync being out

[GD1]

@tenacious  Have you tried rebooting your Sky Q box?

[Laing1]

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@tenacious wrote:

I think I'm receiving a poor or broken signal as picture keeps breaking up a horizontal multi pixel band going across the screen with picture sometimes freezing for a second, this happens on many channels and sometimes results in voice sync being out

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@tenacious sounds like your dish may be out of alignment slightly you will need to arrange for an engineer to look at the dish 

[nigea99]

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@tenacious wrote:

I think I'm receiving a poor or broken signal as picture keeps breaking up a horizontal multi pixel band going across the screen with picture sometimes freezing for a second, this happens on many channels and sometimes results in voice sync being out

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hi @tenacious 

Please see the following page that covers a few problems - if you follow the link through  & try the suggestions if  you still have problems then you should find a link to book an engineer at the end:

https://www.sky.com/help/articles/sky-q-picture-problems