Poor connection

[M1K3Y365]

When I turn box on, picture flashes on and off for 10 secs then corrects itself... usually... and sometimes sound can be off with what's onscreen. Any help 

[Tom-W19]

Hi @M1K3Y365 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @M1K3Y365 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[M1K3Y365]

Hi, my apologies for missing you, yes I still require help. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @M1K3Y365 another invite to chat.