Poor Satellite Sky Q

[LianneFinnie]

For just over a week I have had poor signal so the picture is blurry and the sound jumps about. When I check my settings it says that I have good satellite signal. I cannot watch anything on Sky or anything I have recorded but anything on demand is fine. I've tried turning off from the mains but nothing works. Any ideas? 

[Chodley]

Recordings from before the problem started?

[LianneFinnie]

Prior to the problems all recordings have been fine. I now have to delete all recordings and just watch things on demand which is a pain

[Chodley]

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@LianneFinnie wrote:

Prior to the problems all recordings have been fine. I now have to delete all recordings and just watch things on demand which is a pain

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I mean are recordings which predate the problem also affected by the problem?

[LianneFinnie]

No they are not

[Chodley · Accepted solution]

Sounds like the dish might have got misaligned. Sky will need to send someone out. I've escalated this so they can chat to you.

[LianneFinnie]

Thank you 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to LianneFinnie.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.