28 Aug 2024 03:48 PM
Have not been able to watch TNT for a few weeks due to heavy pixelation on both TNT 1 & 2. Spent over an hour on the phone last night carrying out all of the recommended checks and software download bit this has not resolved the problem. Having an engineer out next week to take a look but looking at previous posts regarding the same issue not convinced the problem will be resolved. Looks like will have to cancel if this is the case!
28 Aug 2024 05:35 PM - last edited: 28 Aug 2024 05:35 PM
Posted by a Superuser, not a Sky employee. Find out more@HuntlyWood Did you also follow the instructions in the other threads to ensure you have done a full power reset on your main Q box (unplug at the mains for at least 5 minutes), to clear an acknowledged issue?
Assuming you did, then the only other possible problem is a box fault or dish misalignment, both of which require an engineer.
28 Aug 2024 05:35 PM - last edited: 28 Aug 2024 05:35 PM
Posted by a Superuser, not a Sky employee. Find out more@HuntlyWood Did you also follow the instructions in the other threads to ensure you have done a full power reset on your main Q box (unplug at the mains for at least 5 minutes), to clear an acknowledged issue?
Assuming you did, then the only other possible problem is a box fault or dish misalignment, both of which require an engineer.
28 Aug 2024 05:55 PM
Unplugged main box for five minutes, carried out software update, did everything technician advised so no doubt will need the expertise of the engineer!
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion