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Discussion topic: Pixelated reception

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This message was authored by: ChristineD1

Message posted on ‎22 Aug 2026 12:29 PM

Pixelated reception

The reception on our TV through our SkyQ box is pixelated. Though checks through MySky app tells me all is well. It's really not.
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎22 Aug 2026 12:31 PM

Re: Pixelated reception

Posted by a Superuser, not a Sky employee. Find out more

@ChristineD1 

Any error message? This is usually is a dish alignment issue. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: oldfella

Message posted on ‎22 Aug 2026 12:31 PM

Re: Pixelated reception

Posted by a Superuser, not a Sky employee. Find out more
@ChristineD1 wrote:
The reception on our TV through our SkyQ box is pixelated. Though checks through MySky app tells me all is well. It's really not.

Hi @ChristineD1 

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

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