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This discussion topic has been answered Discussion topic: Sky q mini box

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This message was authored by: Nikkih11

Sky q mini box

My sky mini box isn't working, I've tried everything and it keeps saying connectivity connections

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This message was authored by: Laing1 Answer

Re: Sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Nikkih11 wrote:
My sky mini box isn't working, I've tried everything and it keeps saying connectivity connections

@Nikkih11 as you haven't said what you have tried i'll suggest the following in the hope you haven't tried it 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Laing1 Answer

Re: Sky q mini box

Posted by a Superuser, not a Sky employee. Find out more

@Nikkih11 wrote:
My sky mini box isn't working, I've tried everything and it keeps saying connectivity connections

@Nikkih11 as you haven't said what you have tried i'll suggest the following in the hope you haven't tried it 

 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Nikkih11

Re: Sky q mini box

I have tried rebooting, I've been sent a new mini box but it turns out I now need a new sky Q box as it seems to be the hard drive 

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