Picture setting back to default?!

[Mic2904]

Hi, today the Sky Q box showed a message and actually had reset my picture settings to 'default' despite me not having changed anything. My TV support 4k 10-bit and i can change it back, but the box shouldn't reset to default in the first place.

 Anyone else have that problem and know how to fix it?

[PandJ2020]

I had an old panasonic that wouldn't stay on 2160p and would occasionally drop down to 1080p.  (The negotiation between Q and the TV just sometimes failed - it could have been the TV firmware)

I just had to persevere in changing it back to 2160p occasionally.  Now I have an LG which never falters.

What's the TV make/model?

[Mic2904]

It's an LG OLED55CX5LB model 2021. It is by no means an outdated model and still considered a top TV.

i did reset the box and TV just there and after the reset it kept the settings. Soft reset survived as well. 

Hopefully just a glitch. 

[PandJ2020]

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@Mic2904 wrote:

It's an LG OLED55CX5LB model 2021. It is by no means an outdated model and still considered a top TV.

i did reset the box and TV just there and after the reset it kept the settings. Soft reset survived as well. 

Hopefully just a glitch. 

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Yeah, should be ok.  Try a different HDMI port or lead.

Check TV firmware fully up to date too.