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This discussion topic has been answered Discussion topic: Picture issues

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This message was authored by: Cakesie100

Picture issues

Hi my picture on both my main box and mini box has gone really black and red picture it used to be really good but now bad . 


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This message was authored by: Laing1 Answer

Re: Picture issues

Posted by a Superuser, not a Sky employee. Find out more

@Cakesie100 wrote:

Hi my picture on both my main box and mini box has gone really black and red picture it used to be really good but now bad . 


@Cakesie100 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Laing1 Answer

Re: Picture issues

Posted by a Superuser, not a Sky employee. Find out more

@Cakesie100 wrote:

Hi my picture on both my main box and mini box has gone really black and red picture it used to be really good but now bad . 


@Cakesie100 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting your mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: Cakesie100

Re: Picture issues

Yes I will try that now thank you it's only been since last week when I had issues with my connection but will try that now . Thank you for your advice much appreciated 

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