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Discussion topic: Picture drops out / sound breaks/ slurs

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This message was authored by: bm12345678

Picture drops out / sound breaks/ slurs

Since having sky fibre optic installed we have had intermittent TV picture cutting out and sound breaking up/ stopping. It has now become more frequent and is constant and very annoying. Have checked all leads. 

When the engineer came he thought it might be the sky dish having its signal blocked but we're not sure.

Does anyone have any suggestions?

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This message was authored by: PandJ2020

Re: Picture drops out / sound breaks/ slurs

Posted by a Superuser, not a Sky employee. Find out more

@bm12345678 wrote:

When the engineer came he thought it might be the sky dish having its signal blocked but we're not sure.

 


Is there something in its path, e.g. trees?

 

(The broadband change would have no impact on the satellite signal)

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: bm12345678

Re: Picture drops out / sound breaks/ slurs

There are tall neighbours trees at the bottom of the garden - maybe these could be the problem.

 

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