Picture blanking out

[SallyST]

Quest Red channel 149 

today March 6th the picture and sound is blanking out (complete blackout) for around 19ms every 20 seconds! 

driving me maaaad 😵‍💫 help! 

#quest #questred #channel149 

 

 

[SallyST]

98ms * 

[Laing1 · Accepted solution]

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@SallyST wrote:

Quest Red channel 149 

today March 6th the picture and sound is blanking out (complete blackout) for around 19ms every 20 seconds! 

driving me maaaad 😵‍💫 help! 

#quest #questred #channel149 

 

 

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@SallyST Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You are best to report this to viewer relations at [email protected]

[Chodley]

Impressed at the precision of the blackout measurement 🙂👍

[Johncorbett]

What is happening 

[Daniel0210]

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@Johncorbett wrote:

What is happening 

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@Johncorbett 

With what? You've added to a six month old thread. 

[Chodley]

You are replying to a 6 month old thread.

 Are you seeing similar symptoms to those described here ?

[xenon81]

I have noticed this happens quite often on Discovery owned channels (including Quest) after using pause/rewind/fastforward,  especially around ad breaks. I suspect it's related to Sky Adsmart. Changing channel for a few seconds then going back to the affected channel fixes the problem.

[Johncorbett]

Tv problem not sky q so cancell sky q order

Thanks John 

[Chodley]

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@Johncorbett wrote:

Tv problem not sky q so cancell sky q order

Thanks John 

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If you are trying to cancel a Sky Q box replacement, you can't do that here.

or are you telling us you already cancelled it?