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This message was authored by: SallyST

Picture blanking out

Quest Red channel 149 

 

today March 6th the picture and sound is blanking out (complete blackout) for around 19ms every 20 seconds! 

driving me maaaad 😵💫 help! 


#quest #questred #channel149 

IMG_3196.jpeg

IMG_3195.jpeg


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This message was authored by: Laing1 Answer

Re: Picture blanking out

Posted by a Superuser, not a Sky employee. Find out more

@SallyST wrote:

Quest Red channel 149 

 

today March 6th the picture and sound is blanking out (complete blackout) for around 19ms every 20 seconds! 

driving me maaaad 😵💫 help! 


#quest #questred #channel149 

IMG_3196.jpeg

IMG_3195.jpeg


@SallyST Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You are best to report this to viewer relations at viewerR@sky.uk

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: SallyST

Re: Picture blanking out

98ms * 

This message was authored by: Laing1 Answer

Re: Picture blanking out

Posted by a Superuser, not a Sky employee. Find out more

@SallyST wrote:

Quest Red channel 149 

 

today March 6th the picture and sound is blanking out (complete blackout) for around 19ms every 20 seconds! 

driving me maaaad 😵💫 help! 


#quest #questred #channel149 

IMG_3196.jpeg

IMG_3195.jpeg


@SallyST Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

You are best to report this to viewer relations at viewerR@sky.uk

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile

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This message was authored by: Chodley

Re: Picture blanking out

Posted by a Superuser, not a Sky employee. Find out more

Impressed at the precision of the blackout measurement 🙂👍

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