Picture Glitching

[WhatWhat1]

Hi,

Is anyone else having an issue with the picture glitching on `live` channels - I've mainly only noticed it on BBC1 and ITV (but then these are really the main channels that get watched as linear channels)  - it started a few weeks ago and then stopped and has now started again. 

Thanks for any help

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@WhatWhat1 wrote:

Hi,

Is anyone else having an issue with the picture glitching on `live` channels - I've mainly only noticed it on BBC1 and ITV (but then these are really the main channels that get watched as linear channels)  - it started a few weeks ago and then stopped and has now started again. 

Thanks for any help

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Hi @WhatWhat1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[WhatWhat1]

Thanks for reply. I'll give this a go but out of interest how would rebooting the router help this?

[Q-tips]

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@WhatWhat1 wrote:

Thanks for reply. I'll give this a go but out of interest how would rebooting the router help this?

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It can resolve wi-fi issues by assigning new channels to different devices on startup. But even if no wi-fi involved, it can clear out caches etc.

[Lisa-P1987]

We are still looking to help you WhatWhat1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[WhatWhat1]

This did seem to sort itself out but has started again now - on all channels. Very annoying!

[RajGhads]

Hi 

I have tried resetting the mini box and also restarting the main sky q box but I am still getting the picture glitching. Any help would be appreciated 

[Invisiblename]

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@RajGhads wrote:

Hi 

I have tried resetting the mini box and also restarting the main sky q box but I am still getting the picture glitching. Any help would be appreciated 

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I've escalated this again for you