Discussion topic: Paid for UHD by mistake but UHD won't work on my tv

This message was authored by: Ajh1983 · ‎25 Sep 2023

Hi,

I've Paid to rent a UHD movie by mistake but UHD won't work on my tv. It won't let me cancel and rebook through the tv.
the phone help just directs me here.
please help!

This message was authored by: Dazzasky · ‎25 Sep 2023

@Ajh1983 wrote:
Hi,

I've Paid to rent a UHD movie by mistake but UHD won't work on my tv. It won't let me cancel and rebook through the tv.
the phone help just directs me here.
please help!

If you don't watch it then I do believe you won't be charged. @Ajh1983

This message was authored by: Laing1 · ‎25 Sep 2023

@Ajh1983 wrote:

Hi,

I've Paid to rent a UHD movie by mistake but UHD won't work on my tv. It won't let me cancel and rebook through the tv.
the phone help just directs me here.
please help!

@Ajh1983 as @Dazzasky says you will not be charged if you dont watch it so best thing is to delete it the delete it from the deleted section you should then be able to rent it in HD

I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

Discussion topic: Paid for UHD by mistake but UHD won't work on my tv

Paid for UHD by mistake but UHD won't work on my tv

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