Picture Drops for a second or two

[Paul335]

Hi, possibly 12 months ago a number of customers including myself reported constant picture Drops on UHD channels when using high-end 4k AV receivers. That was eventually fixed but this has now started happening on HD channels. The picture Drops for a second or two every few mins.

[Chodley]

Tried another HDMI cable?

fwiw I'm using a mid-range Yamaha receiver and have never had either of these mentioned problems.

btw your previous posts seem to be about sound stutters, rather than picture?

[xenon81]

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@Paul335 wrote:

Hi, possibly 12 months ago a number of customers including myself reported constant picture Drops on UHD channels when using high-end 4k AV receivers. That was eventually fixed but this has now started happening on HD channels. The picture Drops for a second or two every few mins.

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Try changing channel, then go back to the one you were watching. I've noticed the picture intermittently going blank for a second especially after ad breaks on channels using Sky Adsmart, this could be the same issue. 

[Paul335]

Thanks for the response, I'll try the suggestion and report back 

[cuke]

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@Paul335 wrote:

Thanks for the response, I'll try the suggestion and report back 

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Other than that, if you have the SkyQ box connected to the receiver, try connecting it directly to your tv.