Phone call

[Kingsleyscott]

I've received a phone call from someone saying they are from Sky & they were going on about a maintenance contract I supposedly have with you that was £140? Last year & that this year it's been reduced to £99 . 
I didn't know I'd taken out any maintenance plan so would like to know if this had anything to do with Sky or not

[Daniel0210]

@Kingsleyscott 

Other than Sky Protect cover which doesn't cost anywhere near that amount and is through Domestic and General Insurance there is no maintenance contract for Sky Q as the boxes are loaned to you. Most likely an attempt at a scam.,

[PandJ2020]

There is a known sales technique from a 3rd party that claims you have an existing maintenance contract with them and it's reduced this year (as a attempt to get you to sign up).

Every time they call me I tell them that no maintenance contract is required as Q boxes are loaned - they always hang up...

Of course, there is a potential gap in cover for accidental damage if your house insurance doesn't.

[TimmyBGood · Accepted solution]

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@Kingsleyscott wrote:

I've received a phone call from someone saying they are from Sky 

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Probably an outfit trading as 'Sky Assured Maintenance' (or variations on that theme), which is absolutely nothing to do with Sky Group, a division of the Comcast Corporation.

Unfortunately the word 'Sky' cannot by itself be a protected trademark and so is open to potential misuse.