Persons speaking are out of sync with audio

[Drea25]

When watching our sky plus the person's lips are out of sync with the person on screen.  Is this an issue with my box or my signal? 

[MightyQuinn]

Hi @Drea25   Do you have Sky Q (this community) or Sky Plus?

[Drea25]

I have sky plus

[MightyQuinn]

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@Drea25 wrote:

I have sky plus

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Hi @Drea25   With a bit of luck you will get moved. https://helpforum.sky.com/t5/Sky/bd-p/sky-boxes

[Drea25]

Just been informed we have a sky Q :).  Still same issue