Paying for netflix and cant get it

[Teddypickle]

I'm paying for netflix and most of the time it's freezing and NOT letting me watch

[Teddypickle]

I'm paying for netflix and it freeze when I try to watch it's been going on for the past month 🙃 

[Teddypickle]

Why are you NOT helping with my query 

[Invisiblename]

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@Teddypickle wrote:

Why are you NOT helping with my query 

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This is a customer helps customer forum - maybe your fellow customers are having lunch?

Try Sam9999's advice in this thread:

Answered: Netflix often not working on SkyQ - Page 14 | Sky Community

[Anonymous]

Have you looked at the thread above or below yours depending on recent postings?

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4510468/highlight/true#M620...

[TimmyBGood]

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@Teddypickle wrote:

 most of the time it's freezing

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That would usually suggest the Q box isn't getting enough bandwidth to stream.

Using the 'check my network' option in the Netflix app should give a figure.

[S989]

I have the same problem 

[caesarome]

@S989 

If you are seeing the red spinning circle then try this:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

You can let Sky know about this issue via this form - https://forms.office.com/e/VGr0tUpv67