15 Dec 2023 12:42 PM
I'm paying for netflix and most of the time it's freezing and NOT letting me watch
15 Dec 2023 12:48 PM
I'm paying for netflix and it freeze when I try to watch it's been going on for the past month 🙃
15 Dec 2023 12:52 PM
Why are you NOT helping with my query
15 Dec 2023 01:20 PM - last edited: 15 Dec 2023 01:21 PM
Posted by a Superuser, not a Sky employee. Find out more
@Teddypickle wrote:Why are you NOT helping with my query
This is a customer helps customer forum - maybe your fellow customers are having lunch?
Try Sam9999's advice in this thread:
Answered: Netflix often not working on SkyQ - Page 14 | Sky Community
15 Dec 2023 01:35 PM
Have you looked at the thread above or below yours depending on recent postings?
15 Dec 2023 01:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@Teddypickle wrote:
most of the time it's freezing
That would usually suggest the Q box isn't getting enough bandwidth to stream.
Using the 'check my network' option in the Netflix app should give a figure.
17 Jul 2024 09:09 PM
I have the same problem
17 Jul 2024 10:15 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you are seeing the red spinning circle then try this:
You can let Sky know about this issue via this form - https://forms.office.com/e/VGr0tUpv67
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion