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Discussion topic: Paying for netflix and cant get it

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This message was authored by Teddypickle This message was authored by: Teddypickle

Paying for netflix and cant get it

I'm paying for netflix and most of the time it's freezing and NOT letting me watch

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Teddypickle
Topic Author
This message was authored by Teddypickle This message was authored by: Teddypickle

Re: Paying for netflix and cant get it

I'm paying for netflix and it freeze when I try to watch it's been going on for the past month 🙃 

Teddypickle
Topic Author
This message was authored by Teddypickle This message was authored by: Teddypickle

Re: Paying for netflix and cant get it

Why are you NOT helping with my query 

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Paying for netflix and cant get it

Posted by a Superuser, not a Sky employee. Find out more

@Teddypickle wrote:

Why are you NOT helping with my query 


This is a customer helps customer forum - maybe your fellow customers are having lunch?

 

Try Sam9999's advice in this thread:

 

Answered: Netflix often not working on SkyQ - Page 14 | Sky Community

I am just another Sky customer!
This message was authored by Colin0000 This message was authored by: Colin0000

Re: Paying for netflix and cant get it

Have you looked at the thread above or below yours depending on recent postings?

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4510468/highlight/true#M620...

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Paying for netflix and cant get it

Posted by a Superuser, not a Sky employee. Find out more

@Teddypickle wrote:

 

 most of the time it's freezing

 


That would usually suggest the Q box isn't getting enough bandwidth to stream.

 

Using the 'check my network' option in the Netflix app should give a figure.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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