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Discussion topic: Paying extra to watch programmes recorded

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This message was authored by LittleTrex This message was authored by: LittleTrex

Paying extra to watch programmes recorded

I have a full sky pack and now I've noticed that programs I record like SWAT for  example, I now have to subscribe to to view !! Please explain as I'm paying a lot of money and I don't believe I should pay more to watch something I recorded that i can watch at the time of showing if I'm not working.

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This message was authored by caesarome This message was authored by: caesarome

Re: Paying extra to watch programmes recorded

Posted by a Superuser, not a Sky employee. Find out more

Are you recording in HD when you don't subscribe to the HD pack, if so you will need to record these in SD instead.

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LittleTrex
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This message was authored by LittleTrex This message was authored by: LittleTrex

Re: Paying extra to watch programmes recorded

Tried to download SWAT in SD and I still can't watch it it says go to view help to witch then gives me an option to pay for that subscription! It's crazy I'm serious considering leaving sky as I'm not paying more money on top of what I'm paying! 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Paying extra to watch programmes recorded

Posted by a Superuser, not a Sky employee. Find out more

@LittleTrex 

 

If this is a new subscription, there's a fairly regular account glitch which can generate those symptoms.

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This message was authored by oj01 This message was authored by: oj01

Re: Paying extra to watch programmes recorded

Posted by a Superuser, not a Sky employee. Find out more

@LittleTrex Just to clarify, there is no additional subscription related to watching recordings. So this sounds like a glitch on your Account. 


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LittleTrex
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This message was authored by LittleTrex This message was authored by: LittleTrex

Re: Paying extra to watch programmes recorded

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This message was authored by nigea99 This message was authored by: nigea99

Re: Paying extra to watch programmes recorded

Posted by a Superuser, not a Sky employee. Find out more

hi @LittleTrex 

 

W HD needs the HD add on 

 

Can you try changing your download preference to SD if you haven;t already done so rather than trying to select the SD version of an individual programme
Main Menu -> Settings -> Setup -> Preferences

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