Live Pause not working on Sky +

[nigea99]

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@LQ2 wrote:

Hi, i am not able to pause or rewind most channels on my Sky plus box this morning.  It was working yesterday.  I seem to be able to pause Gold channel ok.  The on screen message says to call the Broadcaster.  I followed the online instructions to rebuild the box but still not working.  I havent tried the full reset as i would lose all my recordings.  Is there anything else i can try?  My sky + box is old and i am only able to record certain certains as i lose the signal.  If i ring Sky what would they do?  WIll i have to do the full reset? Many thanks

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hi @LQ2 

As you will see I have moved your post onto another (in the SKY Q board) discussing this - please see the reply currently marked as Answer to advise SKY are now aware

[Jon+Curtis]

Looks like it's only the main BBC and ITV channels

[Umiamz]

No, I've tried lots of different channels and they are all having this issue other than Sky's own channels which seem to be pausing and rewinding for me.

I also tried CBBC, which showed for a few seconds then changed to a screen saying that "no programmes were currently being shown on this channel" or words to that effect.

Clearly a Sky issue, so we just have to wait until they fix it.

[Chodley]

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@Jenny+wwh wrote:

Yes getting the same problme here in Devon. 
Done a reboot.
Pause / rewindo only worlking for recordings now.

Samsung TV - not that that shoudl make any difference..

This was definatly an overnight thing - so maybe a dodge update -
Software Version showing is 
Q320.000.15.ooL (62axucc0

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That version isn't new

[Chodley]

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@Dove+Cottage wrote:

I have same problem live tv will not pause, a screen message says I cannot pause, rewind.

did sky q box reset then paired remote ok but still cannot pause live tv.

my LG remote pause button does exactly the same.

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The LG remote is controlling the TV's freeview tuner or controlling the Q box?

[johnmunro]

Can't pause or rewind some channels on sky q box

[Jenny+wwh]

Seeing same issue on only some  channels tested 

Film 4HD works as normal

GB News does not pause.

[LQ2]

Thanks but it is a Sky + box i have not Sky Q.

[RA30]

Any reason my live pause has just stopped working 

[Mark39]

@johnmunro I've added your post to an existing thread on the subject. As you can see from the post marked as the Answer, Sky are aware.

[Mark39]

@LQ2 the same fault is affecting both Sky Q and Sky+. 

[Drrotcod]

Have sky+ and live pause not available- have tried unplug and sky+ rebuild and not helped

[LQ2]

Thank you

[Dove+Cottage]

Mine has started to work now...

someone fixed this??

[AnnieMac67]

Hiya  .. that's great .. thank you .. I thought they'd done some sort of update  .. hopefully they'll get it sorted soon 🙂