Pause / rewind issue 16/09/25

[Daniel0210]

Post created to amalgamate posts on this issue.

Sky are aware of it.

[Roger769]

My SkyQ box won't pause this morning. I have tried unplugging and restarting. Can anyone help please?

Moderator note: subject of thread updated to better reflect the conversation

[CSH123456]

Mine isnt either, I have unpluggged and plugged in again. It appears not to work on the 'terrestial' channels, BBC, ITV, etc. but does work on the Sky channels, Sky News, Atlantic, etc.

[Mandee1]

My pause and rewind don't work??

[nigea99]

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@Mandee1 wrote:

My pause and rewind don't work??

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hi @Mandee1 

This seems to be with the main free channels & happening for SKy Q customers also

see this 

https://helpforum.sky.com/t5/Sky-Q/SkyQ-Pause-not-working/td-p/5086836

[Adi1961]

Sky q box won't pause

[KevNewMedia]

Hi @Roger769 @CSH123456 

Thank you for making us aware of this problem and thank you @Quoman7 for tagging us.

We have escalated this problem to our support teams and will give you an update as soon as we know more.

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.

[nigea99]

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@Adi1961 wrote:

Sky q box won't pause

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hi @Adi1961 

As you will see I have moved your post onto another discussing this - please see the reply currently marked as Answer to advise SKY are now aware

[nigea99]

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@nigea99 wrote:

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@Mandee1 wrote:

My pause and rewind don't work??

---

hi @Mandee1 

This seems to be with the main free channels & happening for SKy Q customers also

see this 

https://helpforum.sky.com/t5/Sky-Q/SkyQ-Pause-not-working/td-p/5086836

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@Mandee1  

Please also see this post stating that SKY are aware - you may wish to subscribe to that discussion so you receive updates

SKY Q report 

[brenda+gregson]

I am unable to pause or rewind any program

[Lotty10710]

This morning I have been unable to pause or rewind some of the tv channels (bbc, itv sky kids etc) yet I could pause sky movies. I followed the instructions to access the hidden reset menu and did the first reset only. The problem now is my Bluetooth remote is no longer connected and the screen brings up accessibility settings on the screen which require me to select an option. I can hear the Sky Intro channel in the background but cannot reconnect my remote until I get through this screen but I cannot get past this screen as the remote is disconnected. So I am unable to see if the pause issue is fixed as I now have this other issue

[nigea99]

hi @Lotty10710 

The pause/rewind problem has been reported.

Unfiortunately the reset of your box means you need to reset  the remote  to dismiss the message & then re-pair your remote

To reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

You should now be able to dismiss the accessibility message

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
 

[Jwilliams61]

Pause and rewind is not working on my sky q box channels 1-5 only. Please help

[nigea99]

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@Jwilliams61 wrote:

Pause and rewind is not working on my sky q box channels 1-5 only. Please help

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hi @Jwilliams61 

As you will see I have moved your post onto another discussing this - please see the reply currently marked as Answer to advise SKY are now aware

[JohnRankine]

I have the same problem this morning as well, is the fault at Sky's end?