Paramount + error code - 3304

[jbailey41]

"OOPS!

Sorry, but due to licensing restrictions this video isn’t available in your location. Error code – 3304"

This message appears whenever I try to watch anything on Paramount+.  I have turned the SKY Q Box off and on several times and logged out and into Paramount+ several times.  I have not been able to watch Paramount+ since the SKY meltdown earlier this month.

[lettice]

Can you try the following, even though you may have done some of it.

Remove the power form the Sky Q main box.

Restart your broadband router.

When your router is back up, power back your Sky Q box.

Let it settle for five minutes or so when back up.

Try Paramount + again.

If you are still having an issue using Paramount +, you can then try an app refresh.

1. Press Home on your Sky Q remote, then highlight Settings
2. Press 0,0,1 and Select to access the Installer menu
3. Select Apps then highlight Refresh all Apps on this box. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh sometimes can take up to 24 hours to complete.

[jbailey41]

Thanks for your tips.

I had done everything except reset my router so I followed your instructions to the letter and, unfortunately, no joy (although I appreciate you said that the App refresh might take 24 hours, but I did this the other day).

Currently on hold with Sky to see if they have any miraculous solutions but thank you for your help.

[jbailey41]

Just thought I would respond to advise that there was no easy solution.

We were on the phone to Sky for 2 consecutive days.  First they decided that Sky Cinema needed to be removed and re-added (waiting 24 hours).  That did not work so we ended up on the phone for approximately 2 hours and the Sky representative was very helpful and tried a host of possible solutions (which did not work).  At one stage Sky thought it was Paramount's problem but, fortunately, he was very determined and eventually sorted it (just before I was going to throw it all out of the window!!).  It was something that could not possibly have been fixed by me - it needed Sky's intervention.

My message is "don't be fobbed off, please persevere with Sky"!!!